Job Postings

Thank you for your interest in the Whitney Museum of American Art. To apply for a position, please send your resume, cover letter, and salary requirements to hr@whitney.org.

Please be advised that due to the high volume of applications, we are only able to contact those candidates whose skills and background best fit the requirements of the job openings or internships. We will keep your resume on file should appropriate future openings become available. The Museum cannot assume responsibility for any original materials which are submitted. No calls, please.

Internships

The Whitney Museum of American Art offers both academic year and summer internship programs for university students.

Learn More

Volunteer Program

The Whitney’s volunteers provide meaningful support to the Museum. We’re currently seeking energetic individuals to join our Volunteer Program.

Learn More

Docent Program

The Whitney’s volunteer docents welcome and engage visitors by giving free daily public tours. If you would like to be considered for future docent training sessions, please send your contact information to docentprogram@whitney.org.

The Whitney Museum of American Art is an Equal Opportunity Employer. The Museum does not discriminate because of age, sex, religion, race, color, creed, national origin, alienage or citizenship, disability, marital status, partnership status, veteran status, gender (including gender identity), sexual orientation, or any other factor prohibited by law. The Museum hires and promotes individuals solely on the basis of their qualifications for the job to be filled. The Museum encourages all qualified candidates to apply for vacant positions at all levels. This description shall not be construed as a contract of any sort for a specific period of employment.

Administrative Assistant to Chief Financial Officer and General Counsel
Part-time Temporary

Plus Minus

A newly created position is available for a part-time Administrative Assistant reporting directly to both the Chief Financial Officer (CFO) and the General Counsel. The position is for 21 hours per week for three months.

Responsibilities include

  • Managing the day-to-day running of the Finance office and General Counsel’s office;
  • Managing departmental calendars and resolving scheduling conflicts;
  • Scheduling, organizing and confirming meetings with internal and external parties;
  • Monitoring deadlines and coordinating materials needed from internal and external sources for routine meetings
  • Preparing PowerPoints and other presentations;
  • Helping with departmental files and record-keeping including tracking of budgets;
  • Preparing and submitting invoice vouchers (via Concur);
  • Drafting correspondence and managing communication with internal and external contacts;
  • Completing basic research projects;
  • Reviewing and filing vendor Certificates of Insurance (COI) for future reference;
  • Other ad hoc projects as necessary

Qualifications:

  • Bachelor’s degree and 2 years administrative experience, museum or gallery a plus
  • Outstanding organizational ability and attention to detail; strong computer skills, including Microsoft Office, Excel, and PowerPoint; excellent written and oral skills; good working knowledge of office practices and procedures; ability to work independently and manage multiple deadlines simultaneously
  • Diplomacy, confidentiality, and teamwork skills are crucial

Application Instructions: Please send resume and cover letter to: hr@whitney.org and state “Administrative Assistant” in the subject line. Position may be filled before, but applications will be accepted through August 31, 2017.

Assistant to Family Programs

Plus Minus

The Whitney Family Programs offer interactive tours, drop-in art making workshops, and special events that encourage kids and adults to learn about art together.  The Whitney Museum is hiring an Assistant to Family Programs who will provide support in the planning and implementation of all aspects of the Museum’s Family Programs.

The Assistant will:

  • Help to make the Whitney a welcoming space that invites families of all backgrounds and abilities to experience the richness and complexity of American art.
  • Support all Family Programs, including tours, artmaking workshops, artist
  • led programs, large
  • scale events, and drop
  • in Open Studio programs.
  • Assist with all administrative tasks related to programs, including but not limited to: program scheduling, submitting work orders and calendar requests, processing invoices, maintaining budgets, department files and mailing lists, tracking program statistics, creating reports, updating web pages, writing email newsletters and blog posts, doing outreach and marketing, and managing the online ticketing system.
  • Work with the Coordinator to learn how to create developmentally appropriate hands
  • on workshops for children that connect to works of art on view at the Museum.
  • Assist with artist
  • led programs for families.
  • Act as the main contact with parents over the phone, via email, and in person during programs.
  • Prepare, organize, and order supplies for programs.
  • Work closely with other Museum Departments such as Security, Membership, Special Events and Visitor Services, as well as other members of the Education Department, to ensure that programs run smoothly.
  • Manage volunteers, interns, and Youth Insights teen leaders who assist with Family Programs on weekends.
  • Work across the Education Department on other collaborative projects such as artist residencies, outreach initiatives, or evaluation projects.
  • Participate in educator training workshops in order to learn about inquiry based teaching practices, as well as other ongoing professional development initiatives.
  • Work with the Director of School, Youth, and Family Programs to provide administrative assistance and to help with special projects as needed.

Requirements:

  • The successful candidate will hold a BA, or BFA, in Art or Museum Education, Art history, or American studies and will have 2+ years’ experience working and/or teaching in museums or other cultural organizations.
  • The candidate should have excellent organizational and communication skills, and the ability to multitask.
  • They must be able to work both independently and within a group, as an important member of the School, Youth, and Family Programs team.
  • They should have a solid knowledge of art materials and techniques as well as knowledge of contemporary art and practice.
  • Additionally, it is imperative for candidates to have a demonstrated interest in working with diverse audiences and with families in particular.
  • Proficiency in Spanish, Mandarin, or Cantonese is a plus.

The schedule for this position is Tuesday through Saturday.

Application Instructions:  Please send resume, cover letter, and salary requirements to hr@whitney.org and list your name and then Assistant to Family Programs in the subject line.

CHIEF COMMUNICATIONS OFFICER

Plus Minus

The Chief Communications Officer works with Museum leadership to put forward a clear vision for communications in the service of guiding, refining and successfully conveying the Whitney’s overall institutional vision.

This is an opportunity for a multi-channel communicator to skillfully translate complex and often challenging ideas and concepts into articulate and compelling stories for both general audiences and sophisticated art world insiders.

The CCO reports to the Chief Operating Officer, and works closely with the Whitney’s Director, Chief Curator, and others responsible for creative content and program development. The CCO leads a team of 11 in Museum Communications and Public Relations, Digital Communications and Graphic Design as well as several external consultants.

Ideal Qualifications:

  • Significant senior-level communications experience, either in-house or at an external agency, with demonstrated expertise in creative and/or iconic brands; and multi-channel communications
  • Proven ability to develop and articulate a vision for a leading brand
  • Fluent in digital communication, with expertise across digital and social platforms
  • Creative, inventive thinker
  • Exceptional storytelling, presentation, and writing skills
  • Entrepreneurial mindset
  • Collaborative team player
  • Strong ability to work in both creative and goal-driven environments
  • Tech savvy and comfortable with performance metrics
  • Ability to manage, motivate, inspire, and advocate for a team
  • Warm, engaging style
  • Impeccable integrity
  • Passion for the mission—a keen interest in contemporary arts and cultures

Application Instructions: 
Please send resume and cover letter including salary requirements to: hr@whitney.org  and state “Chief Communications Officer” in the subject line.


COORDINATOR OF PUBLIC PROGRAMS & PUBLIC ENGAGEMENT 

Plus Minus

Reporting to the Director of Public Programs & Public Engagement and working within the Whitney’s Education Department, the Coordinator of Public Programs & Public Engagement will work on all aspects of public programs, including artist-created events, lectures and conversations, gallery talks, and symposia. 

The position is responsible for managing the Whitney’s seasonal course offerings, multi-week programs that offer a unique and in-depth approach to museum education. The Coordinator will oversee all aspects of program logistics and coordination with colleagues across the Museum; contribute to ongoing development of programming that articulates the Whitney Museum’s identity as the artist’s museum and furthers the Museum’s mission of bringing artists and publics together, helping to build public engagement through programs that take an experimental approach to museum education and connecting the Museum’s program to audiences and ideas beyond the Whitney’s building.

The ideal candidate will demonstrate outstanding organizational skills and a keen understanding of event production, as well as a passion for contemporary art and a familiarity with both emerging and established artists, writers, scholars, and other key voices in contemporary and modern art, politics, and culture.

 Responsibilities include:

  • Coordinating all aspects of program planning, administration and implementation, including program scheduling, promotion and documentation, and supervising interns
  • Managing and expanding multi-session courses for adult audiences that offer in-depth views into current exhibitions and the Whitney’s permanent collection, as well as timely assessments of current issues in contemporary art
  • Managing the Public Programs budget, including projecting, updating and reconciling expenses for all Public Programs and Courses and projecting and tracking Public Programs revenue
  • Supporting the Director of Public Programs & Public Engagement in the development and planning of a dynamic roster of programs in dialogue with current exhibitions and the Whitney’s permanent collection
  • Collaborating with artists and colleagues across the Museum, particularly in the coordination of large-scale, Museum-wide initiatives
  • Coordinating both large- and small-scale events for audiences to learn in experiential ways and exploring opportunities to create programs with a focus on objects in a variety of spaces in the Whitney’s new building – the lobby, indoor and outdoor galleries, the Museum’s public plaza and nearby street
  • Helping to produce programs that convene specialized audiences of artists, scholars, graduate students, and critics and develop relationships with academic institutions and other arts organizations across New York City and beyond

Requirements: 

  • M.A. with a background in art history or related field and knowledge of contemporary and modern art and artists;
  • 2-3 years of experience producing public events or museum programs;
  • Exceptional organizational skills and attention to detail;
  • Strong research, writing, and communication skills;
  • Demonstrated interest in museum education;
  • Flexible and collaborative personality; supervisory experience; budgeting, billing, and recordkeeping experience; computer and database proficiency required; MS Office; ability to work evening hours and some weekends for events required.

To apply: Please send resume, cover letter and salary requirements to: hr@whitney.org and state “Coordinator, Public Programs” in the subject line.

Coordinator of School and Educator Programs

Plus Minus

A full-time position is available in the Education Department as the Coordinator of School and Educator Programs at the Whitney Museum. 

Responsibilities for this position include

  • Organizing and coordinating all aspects of Guided Visit and Guided Visit + Studio Programs for Kindergarten through Twelfth Grade students.
  • Organizing and coordinating 9 long-term School Partnerships with New York City schools.
  • The hiring, training, oversight, and evaluation of a large team of freelance Museum Educators.
  • Organizing programs or art workshops with Whitney artists for students and teachers.
  • Supervision and training of an assistant and interns.
  • Leading inquiry-based tours for students and teachers.
  • Working with the Museum’s Group Services Department on the oversight and management of school group scheduling.
  • Creating and managing budgets for current and future School and Educator programming.
  • Coordination of all Educator Programs, including the development and implementation of Teacher Exchange, professional development workshops for Partnership and Neighborhood Friends Schools as well as with the NYC Department of Education, Summer Institutes, Educator Exhibition Previews.
  • Creation and implementation of substantive evaluation projects.
  • Creating and implementing an outreach plan for NYC schools, with a particular focus on art teachers.
  • Development and management of online curricular materials such as Educator Guides.
  • Maintaining statistics, records, and documentation of programs.
  • Writing grants and grant reports and working on the NYC DOE schools contract.
  • Meeting and communicating with foundations and donors.
  • Contributing to the museum community through publications and conference presentations.
  • Working across the Education Department on other collaborative projects such as artist residencies, outreach initiatives, or evaluation projects.

Curator/Associate Curator of Performance

Plus Minus

The Whitney Museum seeks a curator or associate curator with a strong vision for performance within a museum context and an outstanding track record of programming in the performing and visual arts. Reporting directly to the Nancy and Steve Crown Family Chief Curator, the incumbent will create and oversee an ambitious program of performance art, music, dance, theater, and other related activities, as well as propose and organize exhibitions. He/she will play a key role in the evolution of the Whitney’s newly established theater and ensure the integration of performance within the overall artistic direction of the Museum and Collection.

Responsibilities:

  • Oversee the Museum’s performance program, occupying a 170 seat theater, galleries and outdoor spaces, and a multi-use gallery for film, video, and performance; generate accompanying texts and publications; and supervise research and documentation related to the program.
  • Propose and organize exhibitions across mediums, including the writing and preparation of related scholarly catalogues, brochures, and didactic texts; development of educational programs; and fundraising.
  • Supervise a Senior Curatorial Assistant and Curatorial Assistant and work closely with departments across the Museum, including Exhibitions and Collections Management and the Theater Manager, Education, Development, Publications, Graphic Design, Research Resources, Legal, and Visitor Services.
  • Lead the Performance Committee patron group and cultivate other donors and trustees, as well as external relationships with artists, members of the press, and colleagues at other institutions.
  • Undertake special projects related to the Whitney’s collection, acquisitions, and departmental initiatives.
  • Represent the Museum by delivering lectures, participating in symposia, and contributing in other ways that further its mission.

Requirements:

  • M.A. in art history or strong knowledge of 20th and 21st century art preferred
  • at least 5 years of experience in the field of performance, including demonstrated programming, scholarship, and a history of publications.
  • Title (Curator or Associate Curator) will be determined based on level of experience.

Application Instructions:  Please send resume, cover letter and salary requirements to hr@whitney.org. Write “Associate Curator/Curator Performance” in the subject line.

CURATORIAL ASSISTANT

Plus Minus

A full-time Curatorial Assistant position, reporting to the DeMartini Family Curator and Director of the Collection, is available. The incumbent will work with the Director and his team on all matters related to the development and display of the Museum’s esteemed collection of modern and contemporary American art, assisting with scholarly projects as well as a variety of administrative tasks. Excellent research and writing skills a must, and a focus in American art before 1945 strongly preferred.

Responsibilities include:

  • Scholarly research on artists and acquisition
  • Preparation and writing of didactic texts
  • Assistance in the planning and installation of collection displays, including management of checklists, schedules, and databases
  • Coordination of gifts and support of Museum committees dedicated to acquisitions and loans
  • Maintenance of object files
  • Serves as liaison with the Director of the Collection’s internal and external contacts, including artists, trustees, donors, scholars, and museum departments such as Conservation, Exhibitions and Collections Management, Publications, and Research Resources
  • Daily administrative support (telephone, management of the Director of the Collection’s calendar; maintenance of records, drafting correspondence, preparation of presentations, travel arrangements, processing invoices, and other general office and clerical duties)

Requirements:   

  • B.A. in art history (M.A. a plus)
  • 3 years museum/gallery experience
  • Working knowledge of 20th- and 21st-century art history with a focus in American art before 1945
  • Clerical and organizational skills, including experience with TMS, Microsoft Office, Excel, and PowerPoint
  • Excellent writing, research, and communication skills, with attention to detail
  • Ability to handle several projects simultaneously and meet deadlines. 

To apply: Please send resume, cover letter and salary requirements to: hr@whitney.org and state “Curatorial Assistant” in the subject line.

Graphic Designer

Plus Minus

A full-time position is available in the Graphic Design Department for a graphic designer.

The Graphic Design department develops and maintains the Whitney's brand and graphic identity. Through the various materials that are produced with the institution's graphic language (including advertising, promotional materials, signage, invitations, branded merchandise, mass mailings, publications, as well as whitney.org and other multimedia initiatives), this department both communicates the Museum's positioning while continually serving to distinguish the Whitney within the cultural landscape of New York and beyond.

Responsibilities:

  • Conceptualize, develop, and execute graphic design for digital, print, and environmental applications
  • Work in close collaboration with colleagues from all Museum departments, while under the supervision of the Director of Graphic Design, and within the language of the Whitney’s graphic identity
  • Act as liaison with outside vendors as needed

Requirements:

  • B.F.A. in design with 3+ years of professional design experience, or equivalent combination of education and work experience
  • Strong client-facing communication and project management skills
  • Strong typographic ability
  • Strong attention to detail
  • Experience managing commercial print production
  • Knowledge of 20th-century American art/contemporary art and some experience with UX design for web and mobile applications as well as animation desirable.

Technical Skills:

  • Expertise in Adobe Creative Suite required
  • Familiarity with HTML, CSS, and JavaScript, as well as some animation experience preferred.

Application Instructions:  Please send resume, cover letter, link to digital portfolio and salary requirements to: hr@whitney.org and state “Graphic Designer” in the subject line.

Interaction Designer

Plus Minus

A full-time position is available in the Graphic Design Department for an interaction designer. 

The Graphic Design department develops and maintains the Whitney's brand and graphic identity. Through the various materials that are produced with the institution's graphic language (including advertising, promotional materials, signage, invitations, branded merchandise, mass mailings, publications, as well as whitney.org and other multimedia initiatives), this department both communicates the Museum's positioning while continually serving to distinguish the Whitney within the cultural landscape of New York and beyond.

Responsibilities:

  • Conceptualize, wireframe, iteratively develop, optimize, and execute design for primarily digital applications, with potential for some work in print and environmental applications. 
  • Work in close collaboration with colleagues from all Museum departments, in particular Digital Media, while under the supervision of the Director of Graphic Design, and within the language of the Whitney’s graphic identity. 
  • Act as liaison with developers and outside vendors as needed. Provide recommendations for best practice on web and mobile platforms with both the Whitney’s and the user’s needs in mind.

Requirements:  

  • B.F.A. in design with 3+ years of professional digital design experience; or equivalent combination of education and work experience
  • Strong client-facing communication and project management skills 
  • Strong typographic ability
  • Strong attention to detail
  • Strong experience with UX design and information architecture across multiple platforms
  • An affinity for designing systematically 
  • Familiarity with translating data about user behavior into effective design strategies
  • Experience managing the  production and/or development of large commercial projects
  • Knowledge of 20th-century American art/contemporary art desirable

Technical Skills: 

  • Expertise in Adobe Creative Suite, XHTML, XML, CSS, PHP, and JavaScript required
  • Animation experience preferred

Application Instructions: If interested, please send resume, cover letter and salary requirements to: hr@whitney.org and state “Interaction Designer” in the subject line.

Major Gifts Coordinator

Plus Minus

Reporting to the Director of Philanthropy, the Major Gifts Coordinator is integral to the stewardship efforts of the 2015 Capital Campaign and provides essential support for the benefit fulfillment and administration of several patron groups.

For the Campaign, the Coordinator maintains an overarching knowledge of all gifts and is responsible for producing all pledge reminders; drafting correspondence; developing stewardship reports; processing gifts; updating income reports and assisting with all Campaign related activities.  

As a member of the Major Gifts team, the Coordinator will work directly with Major Gifts officers and is involved in a wide range of activities, including the planning and execution of all aspects of patron events; generating renewals and correspondence; monitoring patron group budgets; donor and prospect lists and records; organizing tours for Major Gifts donors; and carrying out other administrative work.  The Coordinator will have direct contact with the Director’s Office, Finance and Curatorial Departments and will work indirectly with the Whitney’s volunteer leadership and supporters. The Coordinator will also serve as the liaison for national and international art fairs for the Major Gifts department.

Requirements:

  • 3+ years Development experience
  • adaptable; detail and deadline oriented
  • ability to juggle multiple projects and work collaboratively in a fast paced dynamic environment. 
  • excellent oral and written communication skills
  • strong organizational abilities and excellent phone manner.
  • proficient in MS Excel and MS Office.
  • knowledge of Raiser's Edge or relevant database required.
  • availability to work evenings and weekends is essential
  • position may involve some travel

Application Instructions:  If interested, please send resume, cover letter and salary requirements to: hr@whitney.org and write “Major Gifts Coordinator in the subject line.

Marketing Coordinator

Plus Minus

Reporting to the Director of Marketing, the Marketing Coordinator assists with a wide range of tasks related to the Museum's marketing efforts including media planning and advertising production, cross promotional efforts, tourism efforts, marketing research, and other projects as needed.

Responsibilities:

  • Project manager for all marketing efforts (advertising, collateral, special projects)
  • Liaise with Agency of Record to maintain advertising calendar outlining ad run dates, material submission deadlines
  • Liaise with Graphic Design to facilitate creation of and routing of advertisements via the online Project Center.
  • Write copy and compile images and captions for marketing promotions
  • Coordinate rights and reproduction asks and negotiations
  • Process and track all department invoices
  • Maintain and update department budget documents
  • Support for digital marketing initiatives
  • Support marketing-related events and photo/video shoots
  • Assist with planning and carrying-out beneficial partnerships and sponsorships
  • Respond to inquiries from other departments regarding past marketing plans and attendance statistics
  • Assist with tourism sales and marketing initiatives
  • Manage Marketing Department calendar/meetings
  • Maintain and adhere to Whitney style and voice in all published content
  • Special projects and additional administrative responsibilities as assigned   

Requirements:

  • 2+ years marketing experience (arts-related preferred)
  • Strong administrative, writing and editing skills
  • Ability to manage and meet deadlines
  • Excellent interpersonal skills, working with clients in fast paced environment
  • Passion for contemporary culture, especially visual arts.

Technology Skills:

  • Professional experience using social networking sites such as Twitter, Facebook, Instagram, Tumblr, Snapchat, Periscope, etc
  • Working knowledge of HTML and Photoshop, database structures, Flash, video production desirable

Application Instructions:  If interested, please send resume, cover letter and salary requirements to: hr@whitney.org and write “Marketing Coordinator” in the subject line.

Member Services Assistants, Part-time temporary

Plus Minus

The Whitney is seeking part-time Member Services Assistants (MSA) to assist with daily operations at the Member Services Desk, Membership Information Office, and outdoor mobile posts.

Part-time schedule: 2-3 days per week. Full-weekend availability preferred; 1 day of weekend availability required

The MSA team creates a welcoming environment for all members visiting the museum, and acts as the first point of phone and email contact for current members and prospects. Each MSA pitches acquisitions and renewals in lobby or by phone, fields inbound calls and emails, canvasses admission lines to promote membership, processes admission tickets in the Museum’s lobby, and works efficiently to address and resolve routine customer service requests.

Key responsibilities include, but are not limited to:

  • meeting revenue goals by acquiring new members
  • renewing and upgrading existing members
  • and soliciting annual fund donations; providing information about Membership and the Museum; adhering to all cash handling, ticketing, and database protocols; assisting during evening membership events; and general administrative tasks as needed

Successful candidates will bring customer service enthusiasm, excellent communication and listening skills, an interest in visual art and non-profit fundraising, and attention to detail to this key public facing role.

Requirements:

  • public facing customer service experience
  • strong cash handling skills
  • outgoing and professional demeanor on phone, by email, and in person
  • previous POS and/or constituent database experience
  • and interest in visual arts and fundraising. Additionally, the applicant should be comfortable standing for extended periods of time, outdoor line canvassing in all weather conditions, and moving stanchions.

Application Instructions:  Please email resume and cover letter in one pdf to hr@whitney.org. In cover letter, include schedule availability and in 100 words or less, tell us how you would sell a Whitney Museum membership. Indicate “Last Name_MSA2017” in subject line of email and attached pdf.


Prospect Research Associate

Plus Minus

Reporting to the Director for Philanthropy, the prospect research associate will service the information needs of the Advancement Department.

The associate will help to compile, track and maintain information that will enable frontline fundraisers to make informed and strategic decisions about the donors and prospects that provide the institution’s financial base.  Specifically, the associate will identify and report on business and civic affiliations, wealth indicators, art interests, foundation grant making, and philanthropic giving; responsible for producing and updating both long and short prospect research profiles and maintain prospect information in Raiser’s Edge. In charge of coordinating and supporting regular prospect review sessions within Advancement as well as with the Whitney’s program team.  Provide support of quarterly Trustee committee meetings and administrative support as needed.  Additionally, as a member of the Advancement team associate is expected to work at exhibition openings and donor events.

Requirements

  • B.A. with 2-3 years’ experience in research and fundraising, particularly for non-profits
  • ability to use the principal tools for development research, including LexisNexis, Foundation Directory Online, Foundation Search, NOZA, the internet and various online sources
  • proficiency in Raiser’s Edge or similar database a must, superior writing and analytic ability
  • ability to work collaboratively and independently
  • high degree of professional confidentiality is expected. Knowledge of TMS is a plus as is a familiarity with major donors, organizations and foundations in the Tri-State area. 
  • Occasional evening and weekend work required.

Application Instructions:  Please email resume and cover letter to hr@whitney.org and state “Prospect Research Associate” in the subject line.  Position may be filled before, but applications will be accepted through August 31, 2017.

RETAIL SHOP MANAGER
FULL-TIME REGULAR

Plus Minus

The Whitney is seeking an ambitious and experienced Shop Manager to lead an energized, professional team.

Full-time Schedule: 5 days per week including weekends, plus additional hours as needed.

The Whitney Museum of American Art seeks an ambitious and experienced Shop Manager to lead an energized, professional team of 9+ retail staff to meet sales goals by maximizing shop capture rates, average transactions and sales per square ft. metrics.  This experienced individual will lead and inspire a well-trained and highly informed team who can deliver an exceptional retail encounter.  S/he will have superior retail technology aptitude and will actively maintain the POS system and improve the department’s application of omni channel strategies for a seamless customer experience.  S/he will bring an appreciation of the shopping experience and a keen attention to detail to this key public facing role. S/he will work with other front facing departments, such as Membership, Visitor Services and Security to “own” the customer experience in a fast paced high traffic environment.

The successful candidate will thrive in a fast paced and multifaceted position that includes employee management, inventory analysis, visual merchandising and cost management. S/he must be able to manage the long term goals and daily vicissitudes of the operations seamlessly. S/he must be technically astute, a strong analyst, an inspired and organized staff leader, a creative and nimble thinker, and a flexible and a fully dedicated manager.

Key responsibilities include, but are not limited to: 

  • Provide impeccable customer service
  • Supervise all daily operations including accounting processes, merchandise presentation and housekeeping, shop breakdowns for internal and external events, and mail order and drop ship order fulfillment
  • Ensure the efficient and accurate processing of all sales transactions across multiple technology platforms. Manage all retail events and activations
  • Coordinate recruiting, hiring, training, coaching of the retail floor staff. Oversee monthly accounting reconciliation
  • Manage inventory handling standards and inventory counts as scheduled
  • Other related duties as assigned

Requirements:

  • Supervisory retail experience and strong public facing customer service skills
  • Visual merchandising experience,  accurate cash management skills
  • Professional verbal and written communication skills
  • Previous POS system management and inventory management experience
  • Ability to lift and carry moderate weights of merchandise
  • Interest in arts & culture
  • Flexible schedule including weekends, some evenings and holidays
  • BA preferred but not required. An appreciation of diverse audiences is essential. Additional languages a plus.

Special Application Instructions: Please email resume and cover letter in one pdf to hr@whitney.org. In cover letter, include a one hundred word description of a memorable shopping experience that you had recently. Indicate “Last Name_RSM2017” in subject line of email and attached pdf.



Retail Sales Associates
Part-time Regular / Seasonal

Plus Minus

The Whitney Museum of American Art seeks two ambitious and experienced Sales Associate to join the Whitney Shop Team.

The part-time Retail Sales Associates will delight customers with product knowledge and customer service skills, while meeting sales goals and developing a loyal onsite and online audience for the Whitney Museum Shop.  The associates will actively maintain merchandise presentation around a broad museum program and work with other front facing departments, such as Membership, Visitor Services and Security to “own” the customer experience in a fast paced, high traffic environment.

Key responsibilities include, but are not limited to: 

  • Providing impeccable customer service by engaging, understanding and fulfilling the needs of customers
  • Efficiently and accurately process sales transactions across multiple sales channels and technology platforms
  • Responsibly handle cash and credit card transactions, and open and close cash drawers
  • Actively maintain high standards of merchandise presentation
  • visually and verbally
  • The part-time associate will assist in coordinating the breakdown of the retail shop for events
  • perform inventory counts as scheduled and other related duties as assigned

Successful candidates will bring an appreciation of the shopping experience, an enthusiasm for customer service and professional work habits.

Requirements:  

  • Strong public facing customer service skills
  • accurate cash handling skills
  • outgoing and professional attitude
  • previous POS and inventory experience
  • ability to lift and carry moderate weights of merchandise
  • interest in arts and culture
  • open availability, especially on weekends. BA preferred but not required. Additional languages a plus.

Application Instructions:  Please email resume and cover letter in one pdf to hr@whitney.org. In the cover letter include a 100 word description of a memorable shopping experience that you had recently. Include what made it memorable. Indicate “Last Name_RSAPT-R2017” in subject line of email and attached pdf.

Security Officer
Part-time Schedule

Plus Minus

The Whitney Museum has openings for several part-time security officers who, as part of the Visitor Experience team, create a positive environment for the general public and Museum members.   Security Officers enforce Museum security regulations for the public as well as the staff and patrol an assigned area.

Security Officers contribute to the overall protection of art, provide a security service in the lobby, in the galleries, at the staff entrance, in central and at the Museum’s art storage facility. Security Officers report to:  Assistant Head Security Officer, Head Security Officer, Security Supervisor, Security Manager and, Director of Security. Shifts Include Weekends, Overnights, Evenings and Mornings.

Responsibilities:

  • Assist with visitor traffic and crowd control
  • Patrol designated area in the galleries or lobby
  • Assist visitors by providing directions, answering questions
  • Monitor premises and enforce Museum rules of conduct for visitors
  • Monitor and report safety conditions
  • Responsible for elevator operation
  • Check packages of persons and/or staff leaving the Museum
  • Monitor CCTV Cameras as required
  • Other duties as assigned

Requirements:

  • 2+ years of experience in security field, especially working at a visitor destination
  • 8 and 16 hour New York State Certification
  • Fire Security Officer experience
  • Superior communication and customer service skills – active listening
  • Comfortable working in an environment with groups of children.
  • Ability to stand for long periods
  • Neat appearance (uniform required)
  • Promptness
  • Ability and willingness to participate in events in the evenings and on weekends
  • Maneuver safely up and down stairs multiple times a round or shift.
  • Must able bend, jump, run and lift about 25 pounds
  • Computer literacy a plus.

Application Instructions:  If interested, please send resume, cover letter and copies of license/certification to: hr@whitney.org and state “Security Officer” in the subject line.

Tourism Sales and Marketing Manager

Plus Minus

Reporting to the Director of Marketing, the Tourism Sales and Marketing Manager oversees the Museum’s relationships and associations with a wide variety of external travel and tourism-related businesses and partners.

An important component of the position is the integration of market trends and visitation analytics to support the Museum’s global outreach efforts in the travel and tourism-related business area.

Responsibilities:

  • Works with Director of Marketing to identify key target markets and develop annual outreach and travel strategy
  • Responsible for all aspects of travel trade relationships: initiating, maintaining and renegotiating contracts with tour operators, receptive operators and discount pass programs representing independent and group travel to the Museum
  • Attends sales missions and tradeshows nationally and internationally (8-9 domestic and international trips per year); initiates presentation materials and handles follow-up which includes analyzing and reporting on all business activity generated by these relationships.
  • Launches and manages new hotel concierge VIP ticket program (national and international level); plans and hosts events at the Whitney to cultivate hotel concierge business.
  • Coordinates the fulfillment of marketing components built into Hotel Sponsor relationships.
  • Expands Museum’s bulk ticket program
  • Evaluates potential for membership in travel associations and manages the Museum’s participation and relationships; presents at association meetings.
  • Manages travel and tourism annual operating budget.
  • Serves as one of the Museum’s liaisons to NYC & Company and attends relevant events; evaluates and advises on special NYC & Company promotions for participation.
  • Collaborates with Director of Marketing on advertising and public relations (PR) for travel trade: media planning, creative development of advertisements, PR plan and social media plan.
  • Develops sales and marketing collateral (sell sheets, emails, etc.)

Requirements:

  • 3-4 years of prior experience in arts/cultural tourism sales and marketing
  • Demonstrated success in building a tourism program
  • Responsible for meeting or exceeding revenue goals for travel trade, hotel VIP ticket and bulk ticket sales

Application Instructions:  If interested, please send resume, cover letter and salary requirements to: hr@whitney.org and state “Tourism Sales and Marketing Manager” in the subject line.